PTS To Supply PanGlobal Insurance Online Repair Tracker
Bernama Wire Service - Jan 17, 2005

Pac Total Solutions Sdn Bhd (PTS), a a leading automotive solutions provider, has clinched a deal to supply its Repair Tracker software to one of the country's major motor insurance players, PanGlobal Insurance Bhd (PGI).

In a statement today, PTS which is a venture outfit of Heitech Padu Bhd, said the Repair Tracker, a locally developed product, measured cycle time, or the time taken to complete a job via BodyNet, a workshop management system that would produce estimates and subsequently job cards and invoices.

"PGI will be the first general insurance company in Malaysia to implement this online motor repair tracking system," said its chief executive officer Edwin Wong.

Its managing director, Steve Miller said, Repair Tracker systems would allow PGI to keep tabs on their repairers' work by monitoring repair cycle times of their policy holders' vehicles.

It will also track the number of vehicles being repaired at any time, and the value of the estimates given by the repairers together with an up-to-date list of replaced parts.

Vehicle owners can keep track of the repair process online and in real time, and be aware of exactly when their cars will be ready for collection.

Apart from that, workshop staff can use Repair Tracker to improve their customer service by increasing the transparency of the repair process, ensuring that customers know the precise status of the repairs together with the list of replaced parts.

Miller said the company was confident of enhancing the standards of repairers through the use of IT.

Under the terms of arrangements with PGI, repairers who sign up will be offered the BodyNet system to operate their workshop.

Stages of each repair job are recorded and provided to PGI for analysis, allowing payments for repairers to be expedited more efficiently. -- BERNAMA

SOO KTC