PAC Total Solutions Signs Up PanGlobal Insurance For Repair Tracker
Jaring Internet Magazine - February 18, 2005

KUALA LUMPUR -- PAC Total Solutions Sdn Bhd (PTS), a Malaysia's automotive solutions provider, has clinched a deal to supply its Repair Tracker software to one of the country's major motor insurance players, PanGlobal Insurance Berhad (PGI).

The company said in a statement that Repair Tracker, a homegrown product, measures cycle time, or the time taken to complete a job via BodyNet, a workshop management system that produces estimates, automatically produces job cards and invoices.

"PGI is the first general insurance company in Malaysia to implement this online motor repair tracking system to its panel of more than 300 motor vehicle repairers. In addition to the SMS car insurance price checking, online purchase of car insurance and interactive lifestyle rewards portal, Repair Tracker augments our strategy of providing value-added services to all policyholders by adopting cutting edge technology," said Edwin Wong, chief executive officer, PGI.

The Repair Tracker system's monitoring function will allow PGI (www.pgi.com.my) to keep tabs on their repairers' work by monitoring repair cycle times of their policy holders' vehicles. It will also track the number of vehicles being repaired at any one time, and the value of the estimates given by the repairers together with an up-to-date list of replaced parts.

Meanwhile, workshop staff can use Repair Tracker to improve their customer service by increasing the transparency of the repair process, ensuring that customers know the exact status of the repairs being carried out on their respective vehicles.

According to PTS' managing director Steve Miller, Repair Tracker (www.repairtracker.com.my) allows workshop managers to operate in a more efficient and cost effective manner.

"They can monitor their cycle times and correctly judge the time taken to repair each vehicle, which will then enable PGI to provide an actual completion date to its customers as value- added customer service," he said.

PAC Total Solutions's Repair Tracker is a boon to all parties concerned with motor insurance - the customer, technical service staff and the insurance company. Vehicle owners can keep track of the repair process online and in real time, and be aware of exactly when their cars will be ready for collection.

"Local motor repairers have been improving their standards steadily over the past three years and now together with the foresight of PGI, we are confident of further raising the standards of repairers through the use of IT," Miller added.

Under the terms of the arrangement with PGI, repairers who sign up will be offered the BodyNet system to operate their workshop. Stages of each repair job are recorded and provided to PGI for analysis, allowing payments for repairers to be expedited more efficiently, and decreasing bottlenecks.

Repair Tracker has already been launched in the United Kingdom through PTS' partner, Bodynet UK Ltd. PTS, a venture company of HeiTech Padu Berhad (www.heitech.com.my), introduced Malaysia's first electronic motor vehicle repair claims solution in 1998.

Now used by more than 300 vehicle repairers locally and 600 worldwide, plus insurers and loss adjusting companies, these software applications are PAC Total Solutions' efforts at assisting the local automotive and insurance claims industry to raise their service benchmark, improve safety and increase efficiency.

-- Jaring Internet Magazine